Quality policy

Continuous improvement

Enerlab Academy is Qualiopi-certified (no. 24FOR03691.1, valid through 2028). This national French quality mark guarantees that our processes, faculty selection and learner support meet 32 indicators audited every three years by an independent certified body.

Key Qualiopi indicators

• Public, accessible information about each programme (objectives, prerequisites, duration, fees, success rates).
• Identification of learner needs at intake.
• Adapted pedagogy, with attendance monitoring and regular assessments.
• Faculty whose qualifications and skills are documented and maintained.
• Continuous improvement based on satisfaction surveys, complaints and audit findings.

Satisfaction surveys

Every cohort takes part in mid-cycle and end-of-cycle satisfaction surveys. Employers and apprenticeship supervisors are also surveyed. Findings are published in our annual quality report and discussed in the School Life Council.

Complaints

Any complaint can be addressed in writing to the Quality Officer: quality [at] enerlabs [dot] fr. A written response is provided within 15 working days. If unresolved, see the mediator procedure.