Seconde Pro Métiers de la Relation Client

Seconde Pro Métiers de la Relation Client.

The Seconde Pro Métiers de la Relation Client is a Seconde level diploma preparing students for careers in the « Commerce & Vente » sector. Programme delivered at Enerlab Academy in Asnières-sur-Seine, 15 minutes from central Paris.

LevelSeconde

Duration1 year

FormatWork-study · Initial

Volume800 h

RecognitionRNCP title

Programme overview

Over 1 year, in work-study (apprenticeship contract) or full-time study, the programme combines theoretical lessons, practical workshops and company assignments / internships. Work-study is 100 % funded by the employer (OPCO), with a regulated minimum monthly compensation.

Upon completion, graduates quickly enter the job market through Enerlab Academy's network of 500+ partner companies in the Île-de-France region, or continue with higher education.

Programme objectives

Goals of the programme:

Découvrir les métiers de la relation client
Acquérir les bases de la communication professionnelle
Développer des compétences relationnelles
Préparer l'orientation vers un Bac Pro MCV ou Accueil
Apprendre les techniques d'accueil et de vente

Admission & prerequisites

Required prerequisites and selection procedure:

Après une classe de 3ème
Intérêt pour les métiers de la relation client
Aptitude à la communication
Sur dossier et entretien de motivation

Detailed programme

Detailed teaching content:

Module	Year 1	Year 2	Coef.
Communication et relation client	Français Langue vivante Arts appliqués	Communication professionnelle Techniques d'accueil Gestion des réclamations	—
Commerce et vente	Mathématiques Histoire-Géographie	Découverte de l'entreprise Environnement économique Techniques de vente	—
Organisation et gestion	Mathématiques Prévention-Santé-Environnement	Organisation du travail Gestion administrative Outils numériques	—
Découverte professionnelle	EPS Arts appliqués	Découverte des métiers Projet personnel d'orientation Visites d'entreprises	—

Skills acquired

Operational skills developed:

Career outcomes

Direct access to qualified positions on the market.

Suite en Bac Pro MCV ou Accueil Employé commercial Agent d'accueil Vendeur en magasin Téléconseiller

Salaries & sectors

Average gross annual salary

Junior (0-2 yrs)

19 000 – 22 000 € / year

Median (3-5 yrs)

22 000 – 26 000 € / year

Senior (5+ yrs)

28 000 – 35 000 € / year

Sources: APEC, France Travail, INSEE 2024 — gross annual salaries in the Île-de-France region.

Hiring sectors

Retail chains (Carrefour, Leclerc, Auchan)

Specialized retail (Decathlon, Fnac, Boulanger)

E-commerce (Amazon, Cdiscount, Showroomprive)

B2B services (field & inside sales)

Telemarketing & customer relation centers

Luxury brands (LVMH, Kering, Richemont)

Banking & insurance (branch & advisory)

Import-export & international trading

Sessions 2026-2027

Fall intake

September 2026 start

Applications until 30 Sept 2026 · late entry until 30 Nov 2026

Winter intake

18 January 2027 start

Enrolments until 31 Jan 2027 (or until seats fill) · late entry until 28 Feb 2027

Seconde Pro Métiers de la Relation Client.