Commercial Téléphonique & Prospection

Commercial Téléphonique & Prospection.

The Commercial Téléphonique & Prospection is a level diploma preparing students for careers in the « Commerce & Vente » sector. Programme delivered at Enerlab Academy in Asnières-sur-Seine, 15 minutes from central Paris.

Level—

Duration1 year

FormatWork-study · Initial

Volume800 h

RecognitionRNCP title

Programme overview

Over 1 year, in work-study (apprenticeship contract) or full-time study, the programme combines theoretical lessons, practical workshops and company assignments / internships. Work-study is 100 % funded by the employer (OPCO), with a regulated minimum monthly compensation.

Upon completion, graduates quickly enter the job market through Enerlab Academy's network of 500+ partner companies in the Île-de-France region, or continue with higher education.

Programme objectives

Goals of the programme:

Maîtriser les techniques de vente par téléphone
Développer un argumentaire commercial percutant
Gérer les objections et transformer les refus
Optimiser les techniques de prospection
Atteindre et dépasser ses objectifs commerciaux

Admission & prerequisites

Required prerequisites and selection procedure:

Niveau Bac ou expérience commerciale
Bonne expression orale et aisance relationnelle
Motivation pour la vente et les objectifs
Résistance au stress et persévérance
Sur dossier et test de motivation

Detailed programme

Detailed teaching content:

Module	Year 1	Coef.
Techniques de vente par téléphone	45h	5
Prospection et prise de rendez-vous	35h	4
Argumentation et traitement des objections	30h	4
Outils CRM et suivi commercial	30h	3
Communication et écoute active	25h	3
Connaissance des produits et marchés	25h	3
Droit commercial et RGPD	20h	2
Mises en situation et stage	55h	5

Skills acquired

Operational skills developed:

Career outcomes

Direct access to qualified positions on the market.

Téléconseiller / Télévendeur Chargé de prospection commerciale Commercial sédentaire Agent de développement clientèle Animateur d'équipe téléphonique

Salaries & sectors

Average gross annual salary

Junior (0-2 yrs)

24 000 – 28 000 € / year

Median (3-5 yrs)

28 000 – 33 000 € / year

Senior (5+ yrs)

38 000 – 48 000 € / year

Sources: APEC, France Travail, INSEE 2024 — gross annual salaries in the Île-de-France region.

Hiring sectors

Retail chains (Carrefour, Leclerc, Auchan)

Specialized retail (Decathlon, Fnac, Boulanger)

E-commerce (Amazon, Cdiscount, Showroomprive)

B2B services (field & inside sales)

Telemarketing & customer relation centers

Luxury brands (LVMH, Kering, Richemont)

Banking & insurance (branch & advisory)

Import-export & international trading

Sessions 2026-2027

Fall intake

September 2026 start

Applications until 30 Sept 2026 · late entry until 30 Nov 2026

Winter intake

18 January 2027 start

Enrolments until 31 Jan 2027 (or until seats fill) · late entry until 28 Feb 2027

Commercial Téléphonique & Prospection.