SAV Maintenance & Relation Client

SAV Maintenance & Relation Client.

The SAV Maintenance & Relation Client is a level diploma preparing students for careers in the « Industrie & Électricité » sector. Programme delivered at Enerlab Academy in Asnières-sur-Seine, 15 minutes from central Paris.

Level—

Duration1 year

FormatWork-study · Initial

Volume800 h

RecognitionRNCP title

Programme overview

Over 1 year, in work-study (apprenticeship contract) or full-time study, the programme combines theoretical lessons, practical workshops and company assignments / internships. Work-study is 100 % funded by the employer (OPCO), with a regulated minimum monthly compensation.

Upon completion, graduates quickly enter the job market through Enerlab Academy's network of 500+ partner companies in the Île-de-France region, or continue with higher education.

Programme objectives

Goals of the programme:

Maîtriser les techniques de service client
Gérer efficacement les réclamations et litiges
Développer des compétences en négociation
Utiliser les outils de gestion de la relation client
Optimiser la satisfaction et la fidélisation client

Admission & prerequisites

Required prerequisites and selection procedure:

Niveau Bac ou expérience professionnelle équivalente
Bonne expression orale et écrite
Sens du service et de l'écoute
Maîtrise des outils informatiques de base
Sur dossier et entretien de motivation

Detailed programme

Detailed teaching content:

Module	Year 1	Coef.
Techniques de service après-vente	40h	4
Gestion des réclamations et litiges	35h	4
Communication client multicanale	30h	3
Outils CRM et ticketing	35h	3
Maintenance de premier niveau	40h	4
Diagnostic et résolution de pannes	35h	4
Gestion de la qualité et indicateurs SAV	25h	3
Mise en situation professionnelle et stage	55h	5

Skills acquired

Operational skills developed:

Career outcomes

Direct access to qualified positions on the market.

Conseiller service après-vente Technicien support client Gestionnaire de réclamations Chargé de relation client Responsable service client

Salaries & sectors

Average gross annual salary

Junior (0-2 yrs)

24 000 – 28 000 € / year

Median (3-5 yrs)

28 000 – 33 000 € / year

Senior (5+ yrs)

38 000 – 48 000 € / year

Sources: APEC, France Travail, INSEE 2024 — gross annual salaries in the Île-de-France region.

Hiring sectors

IT Services Companies

Telecom operators (Orange, SFR, Free, Bouygues)

EDF, Enedis, GRDF (energy & distribution)

Electrical contractors (construction, industry)

Industrial maintenance (automotive, aerospace)

Industry 4.0 — automation & robotics

Cybersecurity (CERT, SOC, audit)

Renewable energies (solar, wind, hydro)

Sessions 2026-2027

Fall intake

September 2026 start

Applications until 30 Sept 2026 · late entry until 30 Nov 2026

Winter intake

18 January 2027 start

Enrolments until 31 Jan 2027 (or until seats fill) · late entry until 28 Feb 2027

SAV Maintenance & Relation Client.